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Refund Policy

Last updated: May 12, 2026

Refund Process

Refunds are reviewed within 5-7 business days. We process refund requests promptly and fairly to ensure customer satisfaction while maintaining sustainable business operations.

Eligibility for Refunds

30-Day Money Back Guarantee

We offer a 30-day money-back guarantee for new Premium subscriptions. If you're not satisfied with our Premium service, you can request a full refund within 30 days of your initial purchase.

Technical Issues

  • If you experience significant technical problems that prevent you from using the service as intended
  • If the service is unavailable for extended periods due to our infrastructure issues
  • If features advertised in your subscription plan are not functioning properly

Accidental Purchases

  • Unintentional duplicate purchases
  • Purchases made by unauthorized users of your account
  • Purchases made due to interface errors or glitches

Non-Refundable Items

  • Partial months of service (refunds are prorated to the end of the current billing cycle)
  • Free trial periods that have converted to paid subscriptions
  • Purchases made more than 30 days ago (except for technical issues)
  • Refunds requested due to user error or misunderstanding of features
  • Subscriptions that have been actively used for more than 30 days

How to Request a Refund

Step 1: Contact Support

Email us at refunds@h3link.online with the following information:

  • Your account email address
  • Order ID or transaction ID (if available)
  • Reason for refund request
  • Date of purchase

Step 2: Review Process

  • Our support team will acknowledge your request within 24-48 hours
  • We may ask for additional information to process your request
  • Technical issues may require troubleshooting steps before approval

Step 3: Refund Processing

  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary (typically 3-10 additional business days)
  • You will receive email confirmation when the refund is processed

Subscription Cancellations

Immediate Cancellation

You can cancel your subscription at any time through your account settings. Cancellation stops future charges but does not provide a refund for the current billing period.

Auto-Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the next billing date. You can disable auto-renewal in your account settings.

Downgrading to Free Plan

You can downgrade to our Free plan at any time. Your premium features will remain active until the end of your current billing period.

Refund Methods

Original Payment Method

Refunds are always issued to the original payment method used for the purchase:

  • Credit/Debit Cards: Refunded to the same card used for purchase
  • PayPal: Refunded to the PayPal account used
  • Other Payment Methods: Processed according to the provider's policies

Store Credit

In some cases, we may offer store credit as an alternative to cash refunds, especially for partial refunds or when the original payment method is no longer available.

Special Circumstances

Service Discontinuation

If we discontinue a service or feature that you paid for, we will provide pro-rated refunds for the remaining portion of your subscription.

Policy Changes

If we make significant changes to our Terms of Service or Privacy Policy that materially affect your use of the service, you may be eligible for a refund within 30 days of the change announcement.

Account Suspension

If your account is suspended due to violation of our Terms of Service, no refunds will be issued for the current billing period.

Dispute Resolution

If you disagree with our refund decision, you can:

  • Request a review by escalating to our support manager
  • Provide additional evidence or documentation
  • Contact your payment provider for chargeback assistance (as a last resort)

We encourage you to contact us first to resolve any issues before initiating chargebacks, as we can often resolve disputes more quickly.

Refund Policy Updates

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Continued use of our service after policy changes constitutes acceptance of the new terms.

Contact Information

For refund inquiries and requests, please contact us:

Important Notes

  • This Refund Policy applies to all Habit Checklist subscriptions and purchases
  • Refund requests are subject to verification and approval
  • We reserve the right to modify this policy at any time
  • This policy complements our Terms & Conditions and Privacy Policy
  • For payment gateway disputes, their policies may also apply